Shipping Period : 5-7 days once order is placed.

Delivery Period : 7-11 days from the order placed.

​

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

​

We only make use of reliable courier companies and/or Speed Post. We are not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of That Artsy Brown Girl. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside our control , including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

​

Return/ Refund/ Replacement:

If you have received a damaged product :

• Do not worry. Drop us a mail at thatartsybrowngirl@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

• If you do not like the product received, we would like you to return the product back to us in the same condition that  you received it in. You can opt for an exchange. You can opt for a refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date. Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed. Shipping charges are non-refundable. 

• No return / refund / exchange is possible for customized products unless it is damaged. 
   

Cancellation :

• Please mail us at thatartsybrowngirl@gmail.com for cancellation request if your order has not been shipped yet.

• Orders can be cancelled only if it has not been shipped from our warehouse. 

• No cancellation applicable for customised products once the order is placed. 

• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

• Once shipped, we will not consider cancellation requests.

• If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
   

Refund for the cancelled order :

• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

• Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.
   

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email us at thatartsybrowngirl@gmail.com and we will respond as soon as possible.

​

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 

​